At gumetto.com, we understand that travel plans can change unexpectedly. This Cancellation Policy outlines the terms related to cancellations, modifications, refunds, and related charges for bookings or services made through our platform.
By booking with gumetto.com, you agree to this policy.
1. Cancellation Requests
All cancellation requests must be submitted through:
- Email support
- Customer support channels
- Official communication methods provided on gumetto.com
Cancellation requests are considered valid only after confirmation from our team.
2. Cancellation Charges
Cancellation charges may vary depending on:
- Destination
- Airline or hotel policies
- Package type
- Travel season
- Time remaining before departure
Certain bookings may be:
- Non-refundable
- Partially refundable
- Subject to supplier penalties
3. Refund Eligibility
Refund eligibility depends on:
- Supplier and vendor policies
- Booking conditions
- Cancellation timing
The following may be non-refundable:
- Convenience fees
- Service charges
- Visa fees
- Processing charges
- Promotional or discounted bookings
4. Refund Processing
If approved:
- Refunds are processed to the original payment method
- Processing time may vary depending on banks or payment providers
- Estimated refund timelines may range between 7–21 business days
We are not responsible for delays caused by banks or payment gateways.
5. No-Show Policy
Failure to:
- Arrive on time
- Use booked services
- Check in as required
may be treated as a “No-Show,” and no refund may be applicable.
6. Booking Modifications
Changes to:
- Dates
- Travelers
- Hotels
- Flights
- Destinations
are subject to:
- Availability
- Additional charges
- Supplier approval
gumetto.com does not guarantee modification availability after confirmation.
7. Cancellation by Service Providers
In situations where airlines, hotels, transport providers, or third parties cancel services:
- Refunds will depend on their policies
- Alternative arrangements may be offered where possible
- gumetto.com is not liable for third-party operational decisions
8. Force Majeure
We are not responsible for cancellations, delays, or losses caused by events beyond our control, including:
- Natural disasters
- Weather conditions
- Government restrictions
- Pandemics
- Political unrest
- Flight disruptions
- Strikes or emergencies
9. Contact Us
For cancellation or refund-related assistance:
Email: info@gumetto.com
Website:https://gumetto.com